Everything owners ask before booking
Including the awkward ones. If your question is not here, write to hello@coachoshq.com and we will answer it properly.
All 15 questions, answered
How do we get started with CoachOS?
Book a demo to explore the workflows for your institute. We will help you choose a plan, prepare your data, configure your accounts and train your staff for daily use.
Can we keep control of our data?
Institute admins can export roster, parent, faculty and fee records as CSV from inside CoachOS. You can retain your own copies and review data access, billing and service terms with us before onboarding.
How do parents actually get access? Ours will not install anything.
There is nothing to install. The parent portal opens in the phone browser they already use, and the institute invites the guardian from the student record rather than the parent signing up on their own. For families who will never open a portal, the communication module sends the same information as messages instead, from your own approved WhatsApp sender once that account is connected. You decide what is published and to whom, per institute.
Do WhatsApp messages and online payments actually work?
WhatsApp uses your approved Gupshup account and message templates. Online payments use your Razorpay account, with settlements going directly to your bank. We help connect and verify these accounts during onboarding. Provider approval and charges apply separately.
What does it cost?
Starter is ₹4,999 a month for a single branch of around 200 active students. Growth is ₹14,999 a month for multiple branches of around 2,000. Those are shapes rather than limits - if you are much larger, much smaller, or arranged differently, ask us for a quote. Pay annually and you pay for ten months instead of twelve. Prices exclude GST, the WhatsApp and SMS your provider bills to your own account, and Razorpay's transaction fees.
We have years of data in Excel. Can you move it in?
Yes. CoachOS supports imports for students, parents, faculty and fees. Bring a sample spreadsheet to your demo so we can confirm the mapping, cleanup and migration scope with you before onboarding.
Our teachers are not very technical. How long is training?
The faculty workspace is deliberately narrow: timetable, attendance, material, assignments and doubts. Most teachers only need the attendance register and material publishing on day one. We train your staff during rollout rather than handing over a manual.
Our internet is not always reliable. Does that break things?
CoachOS works in phone and desktop browsers. An internet connection is required to view and update records, including attendance and payments.
Do parents need to install an app?
No. Parents sign in through the browser on their phone using the invitation from your institute. Attendance, results, fees and announcements are available in one place.
Can each of our branches be kept separate?
Yes. Branch admins carry a branch scope, and the core admissions, CRM and academic lists are filtered to their branch. The owner sees everything across branches.
How is our data separated from other institutes?
Records are scoped by institute, with role and branch permissions controlling access. We can walk through these controls during your demo.
What happens to our data if we leave?
You export it. Institute admins can pull their roster, parent, faculty and fee data as CSV from inside the product, without asking us. We think that is the right default whether or not you stay.
Is it available in Hindi?
The interface ships in English and Hindi, and the institute controls the default and whether users may switch. Content your team authors, such as lessons and notices, is shown exactly as you wrote it and is never machine translated.
Can we use our own domain?
Your institute website is included at a CoachOS address, with your institute name, brand colour, courses and enquiry form. Custom domains are not included in the subscription.
We are a small institute. Is this overkill?
CoachOS brings your enquiries, batches, fees and parent updates into one place as your institute grows. Tell us your student count and workflows, and we will recommend a suitable setup and quote.
See it running on a 30 minute call
A live walkthrough of the real product, shaped around how your institute works today. Explore the workflows and discuss your onboarding needs.
Prefer to look around first? Read the questions other owners ask.